Career Development
We offer a strong growth mindset here at ECI Group. Our goal is to help our associates reach their professional goals. We instill a learning culture where there’s something to be gained each day throughout your journey.
We foster a learning path for every role in our business. All you need is the will to learn and we guide you in the rest! We never stop learning, growing and enhancing our platforms. Below is a brief overview of some of our featured programs.
This is a vital part of the ECI Group Onboarding program. Over the first 60-days, the new associate spends in person mentoring and ongoing weekly training. This relationship helps the new associate to be comfortable in their role and creates long lasting peer to peer relationships.
Our Education Platform blends in self-paced learning with ECI Group Instructor Led Classes. The Online Catalog offers learning on all levels of soft skills training to operational, leadership and sales team. This provides a strong curriculum program for each role in the field and in the organization.
As our guests enters our doors , we hold our associates to the highest customer service standards. Our Customer Service training is unique, and we set ourselves apart from competitors. We also practice this in daily interactions with our colleagues. The success is in the details. We conduct business daily with the expectation of providing a great experience in all that we do and for all people we interact with internally and externally.
The STAR Leadership program is a course that involves 2 months of education. It is a blended series with weekly live instruction. There’s also on-site application, self-paced assessments, and online learning. You will graduate this program leading at a higher level and experience the results of a strong team culture.
We know that most training for our service associates requires hands-on learning. Our Regional Service Supervisors lead the way in providing HVAC, Punch, Resident Orientation, and Service Manager Quarterly Meetings. We partner with outside facilities to offer innovative training and stay updated on new processes. We provide hands-on, in-person, and virtual settings, along with self-paced online learning, and a variety of support for our associates throughout. Additionally, we advocate & assist associates to work towards certifications to ensure our team meets industry standards and achieves professional growth.